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Terms & conditions

The simple rules for using our site and ordering.

LAST UPDATED: NOVEMBER 2026

Using this website

By using this website you agree to these terms. If you do not agree, please do not use the site.

Product information

We take care to describe and photograph our jewellery accurately. Photos are for illustration, and colours may look different on different screens. Weights, sizes and stone details shown are approximate, and the finished piece may vary slightly because each one is made by hand.

Prices and availability

Prices are given on request. Gold prices change daily, so a quote is valid only for the period we state when we give it. Availability can change without notice.

Enquiries and orders

An enquiry through this website or WhatsApp is not an order. An order is confirmed only when we confirm it in writing and the agreed payment has been received.

Custom and made-to-order pieces

Pieces made or changed to your design, size or engraving are made specially for you. The details, price and timing are agreed with you before work starts.

Returns and exchanges

Our return and exchange terms are stated on your invoice. Please check your piece when you receive it and tell us promptly if there is a problem.

Intellectual property

The Zahra name, logo, designs, photos and text on this website belong to Zahra Gold & Diamonds. Please do not copy or use them without our written permission.

Our responsibility

We work hard to keep this website accurate and available, but we cannot promise it will always be free of errors or interruptions. To the extent the law allows, we are not liable for loss caused by using the website.

Governing law

These terms are governed by the laws of India. Any dispute will be handled by the courts that have jurisdiction where our showroom is located.

Contact us

Questions about these terms? Please reach us through the details on our Visit us page.

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